Privacy Policy- Tours

Privacy Policy and Refund Policy and Limitation of Liability

Privacy Policy

Creation Date: [12.03.2024]

Welcome to On The Road, the leading destination for cinematic tourism experiences. This Privacy Policy governs how user information is collected, used, protected, and disclosed on our website and services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect various types of information from you, including:

Personal Information: We may collect personal information such as your name, email address, phone number, mailing address, payment information, and any other information you provide to us when booking cinematic tourism experiences or communicating with us.
Travel Preferences: We gather information about your travel preferences, including destination inclinations, accommodation preferences, activity choices, dietary specifications, and any other relevant preference that outlines your travel desires.
Travel History: Our data collection may also extend to archived information about your previous engagements with us, including past bookings, travel itineraries, and feedback submitted about past experiences.
Communication Records: We maintain records of our communications with you, including email exchanges, chat transcripts, and telephone communications, for quality assurance, training, and service improvement purposes.

How We Use Your Information

We may use your information for the following purposes:

Processing bookings, reservations, and payments for cinematic tourism experiences.
Communicating with you about your bookings, inquiries, or transactions.
Providing personalized recommendations and enhancing your cinematic tourism experience.
Improving our website, products, and services.
Sending promotional offers, newsletters, or marketing communications related to cinematic tourism.
Conducting research, surveys, or analysis to better understand the needs and preferences of our users.

Sharing and Disclosure of Information

We may share your information with third parties in the following circumstances:

We share your information with service providers and partners who assist us in providing cinematic tourism experiences, such as tour guides, transportation providers, and payment processors.
We disclose your information in response to legal requests, court orders, or legal obligations to authorities or government agencies, following the law.
We share your information with other companies or organizations in the event of mergers, acquisitions, or asset sales.
We disclose your information with your consent or as permitted or required by law.

Data Security

We implement robust security measures to protect the confidentiality, integrity, and availability of your information. However, please note that internet transmission or electronic storage is not 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your information, including:

Accessing, updating, or correcting your personal information.
Requesting the deletion of your personal information.
Objecting to the processing of your personal information.
Opting out of receiving marketing communications.

To exercise your rights or request assistance, please contact us using the following contact information.

Refund / Cancellation Policy and Limitation of Liability

Refund Policy: In the event of cancellation by the customer, no refunds will be issued for bookings or transactions made with On The Road. We strive to provide exceptional cinematic tourism experiences, and cancellations may impact our ability to accommodate other customers.

Company Obligations: On The Road is committed to providing high-quality cinematic tourism experiences and assistance within our capacity limits. We will endeavor to ensure the success and satisfaction of our customers during their experiences. Our obligations include, but are not limited to:

Providing accurate information about our experiences and services.
Assisting customers with bookings, inquiries, and transactions.
Delivering scheduled cinematic tourism experiences professionally and punctually.
Addressing customer concerns and assisting as necessary.

Limitation of Liability: Despite our best efforts to ensure success and satisfaction in our cinematic tourism experiences, we cannot be held responsible for certain situations beyond our control. These may include, but are not limited to:

Cancellations, delays, or interruptions of flights.
Issues or incidents at hotels, accommodations, or filming locations.
Loss or damage to personal items or luggage.
Natural events, force majeure, or unforeseen circumstances.
Actions or negligence of third-party service providers, including tour guides, transportation companies, and accommodation providers.

In such situations, On The Road will not be liable for any loss, damage, or expense incurred by customers, and no refunds will be issued. We recommend that customers purchase travel insurance to mitigate financial risks associated with unforeseen events.

The Company reserves the right to amend its privacy policy and associated practices, and to reflect such changes within this policy document.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, Refund Policy, or Limitation of Liability, please feel free to contact us using the following contact information:

On The Road
Georgia; Tbilisi
+995 555 51 41 46
gzaze@ontheroad.rest